Service terms overview

These terms explain the current founding-pilot scope. Every live pilot’s workflow, limits, responsibilities and approved integrations are confirmed in writing before activation.

Service scope

AnswerOak provides a configurable virtual front-desk service for approved business workflows. Pilot scope, call allowance, integrations, coverage hours, pricing and support are confirmed in writing before activation.

Not an emergency service

The service does not replace emergency services, licensed professional judgment or on-site diagnosis. Callers with immediate danger must be directed to the appropriate emergency path.

Client responsibilities

Clients are responsible for providing accurate services, hours, pricing language, coverage areas, calendars, escalation contacts and legal disclosures. Clients must promptly update any information that changes.

Confirmed actions

The virtual receptionist must not claim that an appointment, dispatch, transfer, text or payment succeeded unless the connected system confirms it.

Availability

Telephone, internet, AI and third-party services can fail. Pilot procedures must include fallback messaging, human escalation and incident review.

Fees and cancellation

The founding pilot costs C$99 for 14 days. Included usage, integrations and any ongoing plan are confirmed in writing before payment. Submitting the website form creates no charge.

Acceptable use

The service may not be used for deception, impersonation, unlawful surveillance, harassment, emergency dispatch claims without confirmation, or collection of information beyond the approved purpose.

Contact

Questions may be emailed to hello@answeroak.com.

Last updated: August 2026.