Active leaks
Checks for immediate danger, collects the address and prepares urgent routing.
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Plumbing front desk
24/7 Front Desk for Plumbing Companies
Configure a pilot for leak reports, drain problems, no-hot-water calls and appointment requests. Your team approves and tests the flow before customer calls are forwarded.
- Keep your number
- Custom business rules
- Agreed human handoff rules
Illustrative customer requestMy basement pipe is leaking and the water is spreading.
Example: capture the request and callback details
Calls your pilot can cover
Common requests, handled with the right questions.
These examples are tailored to your services and approved playbook during setup.
Drain and sewer issues
Asks whether the problem affects one fixture or multiple drains and notes sewage concerns.
No hot water
Screens for gas, smoke or alarms before collecting system and service details.
Fixture work
Captures faucet, toilet, sink and installation requests for estimates or appointments.
Pricing questions
Uses only approved service-call language and never invents a repair quote.
Appointment changes
Captures the caller’s request for a team member to follow up. A person confirms any appointment change or cancellation.
Example conversation
Hear how Ava responds.
Customer
My basement pipe is leaking and the water is spreading.
Ava · virtual receptionist
I'm sorry you're dealing with that. First, is anyone in immediate danger, or is the water close to an electrical panel, outlet, or appliance? If it is safe to continue, I'll collect your address and callback number, then alert the on-call plumbing team.
Illustrative resultUrgent lead • safety checked • address and callback collected • team alert prepared
Play Ava’s response
Illustrative voice response. Your team approves the plumbing script and escalation rules during setup.
The first playback can take a few seconds. Voice is AI-generated and disclosed to callers.Ava collects
The details needed to move the job forward.
- Customer name and callback number
- Service address and postal code
- What is happening and when it started
- Safety and urgency details
- Preferred appointment or callback
- Client-approved extra notes
Ava escalates
Situations that need a person or safety path.
- Electrical, gas, smoke or immediate-danger concerns
- Active flooding requiring urgent confirmation
- Technical repair instructions
- Complaints, refunds or insurance matters
- Requests for a human
- Anything outside the approved playbook
Founding pilot
Start with one valuable call flow.
C$99 for 14 days, with up to 100 connected minutes for one business, number, calendar and service area. We configure and test one agreed call flow before forwarding begins.