No heat
Screens for gas, smoke, alarms and vulnerable occupants before arranging the next step.
← All industries
HVAC front desk
24/7 Front Desk for HVAC Companies
Handle no-heat, no-cooling, maintenance and system questions with safety screening before scheduling.
- Keep your number
- Custom business rules
- Human handoff available
Incoming customer requestOur air conditioner stopped working and the house is getting very hot.
Ava is ready to qualify the call
Calls Ava can handle
Common requests, handled with the right questions.
Every answer and action is limited to the company-approved playbook.
No cooling
Collects the address, system type, symptoms and preferred service window.
Maintenance
Books or requests approved tune-up and seasonal service times.
System noise or smell
Asks focused safety questions and escalates when the answer is uncertain.
Filter and thermostat questions
Answers only approved FAQs and routes technical diagnosis to the team.
Appointment changes
Handles approved rescheduling, cancellation and customer updates.
Example conversation
Hear how Ava responds.
Customer
Our air conditioner stopped working and the house is getting very hot.
Ava · virtual receptionist
I can help arrange service. Before we continue, do you smell gas, see smoke, hear an alarm, or notice an electrical burning smell? If not, please tell me the service address, the system type if you know it, and the best callback number.
ResultSafety screen • system details • address • callback • service request
Play Ava’s response
Natural voice concept using the approved hvac front desk script.
The first playback can take a few seconds. Voice is AI-generated and disclosed to callers.Ava collects
The details needed to move the job forward.
- Customer and property information
- Heating or cooling problem
- System type when known
- Gas, smoke, alarm and electrical symptoms
- Occupant vulnerability and urgency
- Preferred service or callback window
Ava escalates
Situations that need a person or safety path.
- Gas smell, smoke, fire or carbon-monoxide alarm
- Electrical burning smells or visible sparking
- Medical or immediate-safety concerns
- Technical diagnosis and repair instructions
- Complaints, disputes or requests for a person
- Unconfirmed booking or dispatch status
Founding pilot
Start with one valuable call flow.
We can configure after-hours, overflow, estimates, bookings or urgent requests first.