Map your calls
We review your services, hours, cities and ZIP codes, calendar, callback process and the calls you want covered.
For Florida plumbing & HVAC teams
On a job?
Give the next caller a next step.
Ava, your virtual receptionist, can collect the request, check your service area and offer approved calendar times. Start with one after-hours or overflow call flow, configured for your business.
- Keep your existing number
- Start with one call flow
- Email summaries for your team
Founding-stage pilot. Your team approves the flow and completes acceptance testing before any customer calls are forwarded.
From fit check to first calls
One clear flow. Tested together.
You decide what Ava can handle and when your team takes over.
Build and test the flow
Approve the script, service-area rules and human handoff. Test routine requests, unavailable appointments and safety concerns before forwarding.
Start small and review
Forward the agreed calls once testing passes. Review the captured details, booking results and email summaries together.
A focused first pilot
Built around the calls your crew misses.
Begin with one business, one number, one service area and one approved workflow. Calendar access and the call allowance are agreed during setup.
Configured with you
Capture the request. Prepare the next step.
- A greeting that identifies Ava as a virtual receptionist
- Your business hours, services and approved answers
- Name, callback number, address and reason for calling
- City and ZIP code checks against your service area
- Approved calendar times, when scheduling is connected
- Post-call email summaries sent to your designated team
Clear limits from day one
Your team stays in control.
Ava follows the call flow you approve. Repair advice, exact repair quotes, complaints and requests for a person go to the agreed human path.
A booking is confirmed only after the connected calendar accepts it. If booking or handoff cannot be completed, the caller is told and a callback request is captured.
The pilot is not an emergency dispatch service. Safety concerns follow your approved escalation rules. Text messaging is outside the initial pilot scope.
Agree the scope before you pay.Pilot scope, USD pricing and call allowance confirmed in writing after the fit check.
Questions owners ask
Know what happens next.
The first step is a human review of your workflow. We confirm fit and setup requirements before asking you to commit.
Can I keep my current business number?
The pilot can use forwarding for after-hours, overflow or unanswered calls. We check the available options with your current phone setup before customer calls are forwarded.
Is this ready to answer my customer calls today?
We first configure your business rules, connect the agreed tools and test the flow with you. Forwarding starts only after your team approves the acceptance tests.
Will Ava promise a technician is on the way?
No. Ava uses your approved language, offers only supported next steps and does not promise dispatch or an arrival time without confirmation from the agreed system or team.
What does my team receive?
The configured workflow sends a post-call email summary with the captured request and next step. Delivery, recipients and failure handling are checked during acceptance testing. SMS is outside the initial pilot.
How much does the Florida pilot cost?
Pilot scope, USD pricing and call allowance confirmed in writing after the fit check. That written scope also covers setup, usage limits, any overage terms and the option to continue. This form does not take payment.
Florida founding pilot
Let’s map your first call flow.
Tell us where you work and what happens when your phone goes unanswered. We’ll review the request and follow up about a focused fit check.
- For Florida plumbing and HVAC businesses
- A human conversation about your workflow
- Written scope and USD pricing before payment
- Approved tests before customer call forwarding
Submitting this form requests a follow-up. It does not book an appointment or activate phone service.